Customer Feedback

If you wish to provide us with feedback we would be pleased to hear from you, please simply contact us.

If you wish to make a formal complaint, please in the first instance follow our Skills & Growth Company Policy.

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at the Skills & Growth Company knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do.

 

However you may also use the Cheshire East Council procedure to which we are also bound.

Contact us