If you wish to provide us with feedback we would be pleased to hear from you, please simply contact us.
If you wish to make a formal complaint, please in the first instance follow our Skills & Growth Company Policy.
Our policy is:
- To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
- To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
- To make sure everyone at the Skills & Growth Company knows what to do if a complaint is received
- To make sure all complaints are investigated fairly and in a timely way
- To make sure that complaints are, wherever possible, resolved and that relationships are repaired
- To gather information which helps us to improve what we do.
However you may also use the Cheshire East Council procedure to which we are also bound.